What's really in my tap water?
Even if your water is technically “safe,” it may still contain things like chlorine, sediment, heavy metals, and even trace pharmaceuticals. Municipal systems are designed to kill bacteria—not remove every contaminant. That’s where home filtration becomes essential for families, especially those focused on wellness, skincare, and natural living.
What are PFAs and why should I care about them?
PFAS (short for per- and polyfluoroalkyl substances) are synthetic chemicals found in non-stick cookware, waterproof clothing, and even food packaging. They're called “forever chemicals” because they don't break down in the environment—or in our bodies.
Exposure has been linked to hormone disruption, fertility issues, and developmental concerns. The right filtration system can help reduce these from your water supply.
How can my water affect my skin & hair?
You’ve heard about PFAS, the "forever chemicals" lurking in drinking water. Found in everything from tap water to seawater, these plastics can have a serious affect on your health, and yes, this includes your skin!
Chlorine and hard minerals in unfiltered tap water can strip your skin of moisture (hello, wrinkles) and leave your hair dry or dull. Clean, filtered water is gentler on your body—supporting your glow, your hair health, and your natural beauty routine.
Is this a sustainable option for me?
Using a sustainable home filtration system means:
- Fewer plastic bottles
- Fewer deliveries
- Less waste overall
Our systems are designed to be long-lasting and low-maintenance—so you can protect the planet while protecting your family.
Is a whole-home system worth it for my family?
If you're concerned about bathing kids in chlorine-treated water, cooking with clean ingredients, or simply want peace of mind at every tap, a whole-home system is a great investment in your health.
It ensures every drop—whether it’s in your shower, your kettle, or your baby’s bath—is clean and supportive of your wellness goals. We have plenty of options based on household size and usage.
I already drink filtered water - why should I care about the rest?
Great question! While drinking clean water is essential, your body absorbs water in other ways too—especially through your skin.
Bathing in untreated water can still expose you to chlorine and other irritants. A full-system solution helps cover both inside and out.
We have high calcium levels in our water. Is this an issue?
Does the UV light need to be changed annually?
The technology of UV disinfection uses a translucent lamp that emits UV radiation which is created inside the lamp by an arc between the two filaments of the lamp.
This electronic arc is vaporizing a bead of mercury inside the lamp, and once the mercury is used up, the lamp will only shine blueish, but not emit UV rays any more so it will have to be replaced.
Our UV lamps are rated for a lifetime of 11,000 hours, which is a bit more than 1 year for a light that is on all the time 24/7/365.
What size system should I purchase?
Not every household is the same, so we have to look at a few parameters that determine the size of the whole home water treatment system:
1) Flow rate
2) Square footage
3) People living in the house
Once you have calculated the house flow rate requirements, go by this table to pick the proper whole home water treatment system for your household:
- Smaller household of up to 3 people, under 2000 sq.ft., up to 4 GPM: We recommend the SYS250-POU.
- Average medium household of up to 6 people, 2000 - 3000 sq. ft., up to 8 GPM: We recommend the SYS700-POU.
- Larger household of up to 10 people, over 3000 sq.ft., up to 14 GPM: We recommend the SYS1400-POU or SYS3000-POU.
How often should I change my filters?
Filter change frequency can be quite subjective and depends on how much work the filters are required to do.
Whole home UV systems will require new filters at least twice a year and more frequently, if the water is of questionable quality and clarity.
Carbon filters should be changed if and when you notice a change in taste or odour in the water, and changed more frequently if you have additional concerns such as chlorine and other contaminants.
What is the general lifespan of a UV system?
The lifespan of the water treatment system is varied. The filter housings are said to have a lifetime of 5-7 years by the manufacturer, which is low by our experience.
We have customers with 30 year old systems that still work well.
The UV part of the system has a lifespan of at least 1 generation.
What is your warranty?
The warranty for the UV sterilizer against manufacturing defects is 5 years, and the UV lamp carries a pro-rated warranty of 1 year.
Can your systems filter fluoride?
Our filters will remove some fluoride but not all. Although, for elevated levels, extra treatment can be added.
Do I still need my water softener system when using one of your systems?
Having the water softener in your rotation will still benefit you, especially if you live in an area with hard water. The more the merrier!
Do your systems filter out other chemicals/contaminants such as lead, fluoride and others found in city water?
We have a special filter that filters out lead. (PBMax) Fluoride is filtered out a little but not fully. For elevated levels, extra filtration can be added.
We have town water containing chlorine, fluoride and more. How can you help?
Our filters will remove most of the chlorine and some fluoride. For elevated levels, extra filtration can be added.
Want to learn more? Explore our Water & Wellness Blog
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What’s Really in Your Water?
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